Privacy Policy

This page explains how casino Joka collects, stores, uses, and protects personal information provided by players and visitors. The policy applies to all account holders and anyone who interacts with Joka’s platform, whether through desktop browsers or mobile devices. Reading this document carefully before registering is advisable, as it outlines the legal basis for data handling and the rights available to individuals under applicable law.

What Information Joka Collects

Joka collects two broad categories of data: information provided directly by the player and information gathered automatically during platform use.

Directly provided information includes full name, date of birth, residential address, email address, phone number, and payment details submitted during registration, verification, or transactions. When identity verification is required before a withdrawal is processed, players may also need to supply copies of government-issued identification, proof of address such as a utility bill or bank statement, and evidence of ownership of the payment method used.

Automatically collected data includes IP address, device type, browser version, session duration, pages visited, and transaction logs. This technical information is used to detect suspicious activity, maintain security, and improve platform performance.

Why This Data Is Used

Joka uses collected personal data for the following purposes:

• Verifying identity and age in line with the minimum age requirement of 18
• Processing deposits and withdrawals, including bank transfers, Visa, Mastercard, Neosurf, and cryptocurrency transactions in AUD
• Communicating promotional offers, account updates, and support responses
• Fulfilling obligations under the Curaçao/Antillephone licence number 8048/JAZ, which requires certain player records to be maintained
• Detecting fraud, money laundering, and other prohibited conduct
• Improving the platform based on aggregated usage analytics

Marketing communications are only sent where consent has been given or a legitimate interest applies. Players can opt out of promotional emails at any time through account settings or by contacting support.

Legal Basis for Processing

Joka is operated by Gemmy Holdings Limited, registered in the British Virgin Islands, and acts under an agreement with Swervy International B.V. Personal data is processed on the basis of contractual necessity, legal obligation, and in some cases, legitimate interest. Australian players should be aware that Joka does not hold an Australian gambling licence; the platform operates under Curaçao regulation, and data protection standards reflect that framework.

Data may be shared with payment processors, identity verification providers, game software suppliers, and regulatory bodies where disclosure is legally required. Joka does not sell personal information to third parties for commercial purposes.

Data Retention and Security

Personal records are retained for as long as the account remains active and for a defined period afterwards, as required under the applicable licence and anti-money-laundering regulations. Financial transaction records are typically kept for a minimum of five years after the last transaction or account closure.

Joka applies encryption and secure access controls to protect stored data. Account credentials are hashed and not stored in plain text. Sessions are managed with standard security protocols, and unusual login activity may trigger additional verification steps.

For questions about stored data or to request access, correction, or deletion, players can contact the team at connect@jokacasino.com. Gambling-related disputes are handled separately through jokadisputes@jokacasino.com.

Cookies and Tracking

The platform uses cookies and similar tracking technologies to maintain session state, remember preferences, and analyse traffic patterns. Essential cookies are required for the platform to function. Analytics and marketing cookies are optional and can be managed through browser settings or the cookie consent tool on the site.

Third-party providers such as game studios, payment gateways, and analytics services may also place cookies when their services are accessed through the platform. Joka is not responsible for the data practices of those external parties.

Player Rights

Players have the right to request a copy of personal data held on file, ask for corrections to inaccurate records, withdraw consent for non-essential processing, and in some circumstances request that data be deleted. These rights are subject to legal retention obligations and may not apply in full during an ongoing investigation or active dispute.

Requests should be submitted in writing to the support email address. Joka aims to respond within a reasonable timeframe, typically within 30 days, depending on the complexity of the request.

For further detail on how the platform approaches player safety and compliance, the Joka responsible gambling page outlines the tools and limits available to support safer play.